Why join the CSC community?
From San Francisco to Sydney, entry-level CSMs to Chief Customer Officers, startups to Fortune 500 companies, our Slack community is home to customer success professionals all over.
We’re a community of 10,000+ customer success pros, and the only place you need to go for customer success questions, feedback, ideas, and all-round support.
We think this quote from one of our members sums it up quite nicely…
Connect with CSMs from awesome companies like:
What you get as a CSC community member
| 01 | 24/7 networking |
Connect with 10,000+ peers to grow your network and uncover new opportunities. |
| 02 | Topic-based channels |
From #questions to #ai-in-cs, we’ve got specific channels for the most crucial customer success topics. |
| 03 | Local meetups |
From #csc-nyc to #csc-europe, connect with CSMs on your doorstep online or IRL. |
| 04 | Templates and frameworks |
Access essential customer success templates to simplify your workflow. |
| 05 | OnDemand presentations |
Delivered by customer success leaders at Google, Hubspot, Cisco, and more. |
| 06 | Expert-led articles |
On everything from onboarding and churn-risk identification to building a CS team. |
| 07 | Ungated reports |
One-click access to all the latest and greatest stats and insights. |
| 08 | CSC-GPT |
Immediate, AI-powered advice for all your CSM queries, trained by our community experts. |
“The Customer Success Collective has been a wonderful community to be a part of, both virtually and in person. The Slack community is a fantastic resource for anyone in Customer Success – regardless of role, experience, or tenure.”
Alex Turkovic
Senior Director, Customer Experience
“Customer Success Collective has been integral in helping me achieve my career goals. I have been constantly impressed with the volume of high-quality content and learning that this community offers, and it has enabled me to create long-lasting relationships with industry juggernauts. Overall, I couldn't recommend the CSC any more.”
Danielle Martin
Senior Customer Success Operations Manager
“Customer Success Collective stands out as a beacon for professionals in the CS and CX landscape. The platform fosters a rich environment for collaboration, offering a plethora of resources such as insightful articles, engaging webinars, and dynamic forums. The collective wisdom and shared experiences of the community have not only enriched my knowledge but also expanded my professional network across various industries.”
Raymond Otero
Director of Customer Experience
Join the world’s
biggest CS community
Get instant access to our Slack community, expert resources, and a network of peers ready to help you solve your toughest CS challenges.
Join the communityFAQS
Zero. Zip. Zilch. Nada. Nothing at all. Our Slack community won’t cost you a dime. And that will never change.
Just sign up! Creating an Insider account gives you instant access to the Slack community.
The Slack community is where 10,000+ CSM professionals connect and chat daily. Insider membership includes Slack access plus 100+ templates, exclusive articles, OnDemand videos, reports, CSC-GPT, and more.
Both are completely free!
No, not really. Hear us out: our primary focus is on learning and knowledge-sharing, not selling. If your product genuinely solves a problem in an ongoing discussion, you can mention it – but just be transparent about your connection.
Of course! While most members are CSMs, we welcome all professionals in the customer relationship management field. Anyone who’s passionate about the customer experience will find value in our channels. So, go ahead and share the link!
